Reference

Open our Privacy Policy first

This page explains what we collect when you open an account, keep a session active, or send us a privacy request.

Account dataCookie settingsSupport logsLocal law

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Explore how this policy applies

pesona805 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy sets the ground rules for the data we collect, how long we keep it, and when we may share it. We use account details, device signals, cookies, and support messages to confirm identity, prevent misuse, and answer requests tied to your account. If local

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law does not permit access in your location, we do not provide it. If you use DANA, OVO, GoPay, or QRIS in an account step, we keep only the fields needed to complete the request and record the outcome. The same rule applies to login logs,
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browser type, and the time stamp we keep for audit trails. When you ask for a change, we may keep a copy of the request and the verification result so we can resolve disputes later. Whether you are in Semarang or another Indonesian city, the policy
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stays the same wherever local law permits our service.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Browse contact paths for this policy

Need a privacy question answered? Our live chat is monitored every day, and we also accept requests by email and the in-account form. Send a copy, correction, or deletion request from the email on your account, and we will verify the match before acting. That step protects your records and keeps your request tied to the same identity you used to open the account.

Team online

Live chat

Send your privacy request from the footer chat and tell us whether you want a copy, correction, or deletion. We use that thread to keep the request traceable from first message to closure.

Help email

Write from the email on your account and include the data point you want changed. That lets us match the request quickly and keeps your personal records out of the wrong inbox.

In-account form

Open Account > Security > Privacy Request, then choose the action you need. We may ask for a one-time code before we process anything that touches contact data or recovery details.

DATA CARE

Switch on the controls we keep

We keep this policy practical: collect only what we need, explain why in plain language, and store request logs long enough to resolve disputes or comply with legal…

Data use

We use account names, device signals, and message history only for verification, fraud checks, and support replies.

Cookies

Cookie choices help us remember language, login state, and consent settings.

Security checks

Before we change contact details or recovery data, we ask for a code or another match against your account.

Retention

We keep request logs only while they are needed for support, legal checks, or dispute handling.

Change requests

If you need a correction, open the account form and state the exact field you want updated.

Contact route

For a copy of your data or a question about a past request, contact us through the same email or…

Open answers to common privacy questions

These questions focus on what you need before opening an account: what we keep, why we keep it, and how you can ask us to change it. We answer through the same account email or support chat you already use, and we keep the process tied to your verified details. If access is limited by local law, we say so directly instead of hiding it in a long policy block.

We keep the details you give at sign-in, your contact data, device and browser signals, and the message history you send to support. We use them to verify access, handle requests, and keep your account record accurate.

We use it to confirm that the account belongs to you, process support requests, and maintain security logs. If you connect through DANA, OVO, GoPay, or QRIS-linked steps, we keep only the fields needed for verification.

Open Account > Security > Privacy Request, then send what you want changed from the email on your account. We may ask for an OTP or a short confirmation so nobody else can alter your details.

Yes, you can ask us to remove data that is no longer needed for support, legal checks, or dispute handling. If we must keep a record for local law, we will tell you which part remains and why.

We keep only as long as needed for support, security checks, account history, or legal retention. After that, we delete or anonymize it so it is no longer tied back to your identity.

Use live chat, the support email, or the in-account form, and mention the email on your account. We reply through the same channel after we verify the request and match it to your profile.

Open our Privacy Policy first

Browse contact paths for this policy

Live chat

Help email

In-account form

Switch on the controls we keep

Data use

Cookies

Security checks

Retention

Change requests

Contact route

Open answers to common privacy questions

01 What data do you collect in this privacy policy?

02 Why do you use my account data?

03 How can I request a copy or correction?

04 Can I ask you to delete my data?

05 How long do you keep my data?

06 Who do I contact about a privacy request?

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