Reference

Open the pesona805 legal page

pesona805 keeps account terms, privacy choices, cookie use, and dispute contact routes in one legal area so you can check your position before opening your account.

Terms checkPrivacy requestsCookie choicesLocal-law access
pesona805 Open the pesona805 legal page
CONTACT PATHS

Contact us about policy records

Fast legal contact matters when a name, phone number, or wallet record does not match. We route policy questions through live chat, email, and the in-account request path so your case stays tied to the correct account. You should never send your password or one-time code. We only need the registered phone number, the time of the issue, and any DANA, OVO, GoPay, or QRIS receipt ID that helps us trace the record.

Team online

Live chat legal help

Our live chat team answers legal-policy questions from 09:00 to 23:00 WIB. Give your registered phone number, not your password, so we can find your account record safely.

Email record request

Send privacy, cookie, or account-term questions to [email protected] with the subject Legal Request. We reply with the next step and may ask for a matching wallet receipt.

Account request path

Inside your account, open Account > Help > Legal Request to ask for a data check or correction. This route keeps the request linked to your login history.

DATA HANDLING

Control your account data

Legal care is part of how we run your account, not a separate form hidden away.

Account identity checks

We match your phone number, profile name, and payment record before changing legal account details.

Cookie choices

We use cookies for login sessions, security checks, and page preferences.

Payment trail records

DANA, OVO, GoPay, and QRIS references may appear in wallet records when you add funds or request a withdrawal.

Session security logs

We keep login time, device type, and IP-region signals to detect unusual account access.

Retention approach

We keep account and transaction records only for operational, legal, tax, security, and dispute needs.

Correction requests

You can ask us to correct profile data, contact details, or wallet references that are wrong.

Ask legal account questions

Your legal questions usually come before you add funds, change devices, or ask for a wallet check. The answers below explain how we treat access, account data, cookies, payment records, and contact requests. If your case involves a specific transaction, include the date, time, wallet name, and receipt reference so our team can check the same record you see.

Access depends on local law and is available only where local law permits. If we cannot serve your location or your account fails a required check, we may restrict access or ask for more details.

We ask for details needed to identify your account, secure your login, and connect your wallet records. This can include phone number, profile name, login history, device signals, and payment references.

Yes. Send the request through Account > Help > Legal Request or email [email protected]. We may ask you to confirm your phone number and a recent wallet reference before release.

We use payment references to match wallet activity with your account, check disputes, and protect access. We do not need your wallet password, one-time code, or banking app login.

You can request a correction through the in-account legal path. We may ask for a matching payment receipt or profile check before changing details that affect account ownership.

Cookies help keep your session active, remember page choices, and support security checks. If you clear cookies, you may need to sign in again and pass any account verification shown.

Use live chat from 09:00 to 23:00 WIB or email [email protected] with the subject Legal Dispute. Include your account phone number, date, time, and any wallet receipt reference.